4 credit/unit hours – Four hours of lecture weekly; one term

This course explores PC and related hardware, mobile devices, networking concepts, and troubleshooting methodologies. This course is also intended for those preparing for the Computing Technology Industry Association’s (CompTIA) A+ certification exams Core 1 (220-1001) and Core 2 (220-1002).

Learning Objectives

Upon completion of this course the student will be able to:

  • Identify the basic components of a microcomputer;
  • Identify basic procedures for managing storage;
  • Identify and install various memory types;
  • Identify proper procedures for installing and configuring peripheral devices;
  • Identify hardware methods of upgrading system performance and procedures for replacing basic subsystem components, and when to use them;
  • Identify common symptoms and problems associated with each subsystem and how to troubleshoot and isolate the problem;
  • Explain network infrastructure concepts;
  • Configure and troubleshoot network connections; and
  • Implement client-side virtualization

Main Topics

1.0 Mobile Devices

  • Configure laptop hardware and components
  • Install components within the display of a laptop
  • Use appropriate laptop features
  • Compare and contrast characteristics of various other types of mobile devices
  • Connect and configure accessories and ports of mobile devices
  • Configure basic mobile device network connectivity and application support
  • Perform mobile device synchronization

2.0 Networking

  • Compare and contrast Transmission Control Protocol (TCP) and User Datagram Ports (UDP) ports, protocols, and their purposes
  • Compare and contrast common networking hardware devices
  • Install and configure a Small Office/Home Office (SOHO) network
  • Compare and contrast wireless networking protocols
  • Identify services provided by networked hosts
  • Explain common network configuration concepts
  • Compare and contrast Internet connection types, network types, and their features
  • Use appropriate networking tools

3.0 Hardware:

  • Explain basic cable types, features, and their purposes
  • Identify common connector types
  • Install RAM
  • Select, install, and configure storage devices
  • Install and configure motherboards, CPUs, and add-on cards
  • Explain purposes of various peripheral devices
  • Explain power supply types and features
  • Select and configure components for a custom PC configuration to meet customer specifications/needs
  • Configure SOHO multifunction devices/printers and settings
  • Install and maintain various print technologies

4.0 Virtualization and Cloud Computing

  • Compare and contrast cloud computing concepts
  • Setup and configure client-side virtualization

5.0 Hardware and Network Troubleshooting

  • Use best practice methodologies to resolve problems
  • Troubleshot problems with motherboards, CPUs, and power
  • Troubleshoot hard drives and Redundant Array of Inexpensive Disks or Drives (RAID) arrays
  • Troubleshoot video, projector, and display issues
  • Troubleshoot common mobile device issues
  • Troubleshoot printers
  • Troubleshoot common wired and wireless network problems