3 credit/unit hours – Three hours of lecture weekly; one term

This course is designed to provide an introduction to and basic technical understanding of the function and operation of operating systems (OSes). The course will focus on microcomputer and mobile operating system features, broad concepts, and diagnostic tools that allow the student to rapidly determine the condition of a system and how best to rectify a fault. This course also introduces the student to basic security concepts.

This course is also intended for those preparing for the Computing Technology Industry Association’s (CompTIA) A+ certification exam Core 2 (220-1002).

Learning Objectives

Upon completion of this course the student will be able to:

  • Compare and contrast the features and requirements of Microsoft Operating systems;
  • Install and configure an operating system using the most appropriate method;
  • Work with Windows command line tools;
  • Setup and configure Windows networking on a client/desktop;
  • Perform preventive maintenance procedures using appropriate tools;
  • Explain the basic features of mobile operating systems;
  • Compare and contrast methods for securing mobile devices; and
  • Implement security best practices to secure a system

Main Topics

1.0 Operating Systems:

  • OSes and their types
  • Features of Microsoft Windows OSes
  • OS installation consideration and upgrade methods
  • Command line tools
  • OS features and tools
  • Windows Control Panel utilities
  • Application installation and configuration
  • Windows networking of a client/desktop

2.0 Security

  • Physical security
  • Logical security
  • Wireless security protocols and authentication methods
  • Threats
  • Vulnerabilities
  • Social Engineering
  • Windows OS security settings
  • Security best practices for a workstation
  • Mobile device security best practices
  • Data destruction and disposal methods
  • Small Office/Home Office (SOHO) wired and wireless security

3.0 Software Troubleshooting

  • Microsoft Windows issues
  • PC security issues
  • Malware removal
  • Mobile OS and application issues

4.0 Operational Procedures:

  • Documentation best practices
  • Change management best practices
  • Disaster Recovery methods
  • Safety procedures
  • Environmental impacts and appropriate controls
  • Privacy, licensing and policy
  • Basics of scripting
  • Remote access technologies