3 credit/unit hours – Three hours of lecture weekly; one term

This course is designed to provide an introduction to and basic technical understanding of the function and operation of operating systems (OSes). The course will focus on microcomputer and mobile operating system features, broad concepts, and diagnostic tools that allow the student to rapidly determine the condition of a system and how best to rectify a fault. This course also introduces the student to basic security concepts. This course is also intended for those preparing for the Computing Technology Industry Association’s (CompTIA) A+ certification exam Core 2 (220-1102).

Updated: November 6, 2022

Learning Objectives

Upon completion of this course the student will be able to:

  • Compare and contrast the features and requirements of Linux, macOS, and Microsoft operating systems;
  • Install and configure an operating system using the most appropriate method;
  • Work with command line tools;
  • Setup and configure networking on a client/desktop;
  • Perform preventive maintenance procedures using appropriate tools;
  • Explain the basic features of mobile operating systems;
  • Compare and contrast methods for securing mobile devices; and
  • Implement security best practices to secure a system

Main Topics

Lesson 1: Configuring Windows

Lesson 2: Managing Windows

Lesson 3: Identifying OS Types and Features

Lesson 4: Supporting Windows

Lesson 5: Managing Windows Networking

Lesson 6: Managing Linux and macOS

Lesson 7: Configuring SOHO Network Security

Lesson 8: Managing Security Settings

Lesson 9: Supporting Mobile Software

Lesson 10: Using Support and Scripting Tools

Lesson 11: Implementing Operational Procedures